Customer Success Manager

Chiamaka
Omosoria

5+ years turning client relationships into measurable growth. Ranked #1 in engagement, conversions, and satisfaction across every team I've been part of. Based in Lagos, working globally.

Get in touch →
#1
Client Engagement
& Revenue 2025
65%+
Lead-to-Customer
Conversion Rate
90%+
Client Satisfaction
Rate
5+
Years in Customer
Success
Career

Professional Experience

Jun 2025 – Present
Law Offices of Debi V. Rumph
Florida, USA · Remote
Client Engagement Advisor
  • Ranked #1 across the team in client engagement, sales conversions, and revenue generation.
  • Manage high-volume inbound lead portfolio — qualifying prospects and driving conversion through tailored service recommendations.
  • Own end-to-end client journey from discovery and onboarding through post-sale retention.
  • Leverage Lawmatics CRM to track account health, prioritize outreach, and resolve at-risk client situations proactively.
Apr 2024 – Jul 2025
Primax Cleaning Services
Houston, USA · Remote
Customer Success Manager
  • Managed and grew a portfolio of SMB and mid-market accounts, converting 65%+ of leads into paying customers.
  • Achieved 90%+ client satisfaction rate; implemented data-driven SOPs reducing scheduling errors by 40%.
  • Identified upsell and expansion opportunities, increasing customer lifetime value through consultative recommendations.
  • Recruited, onboarded, and developed a team of Customer Success Associates.
Jun 2024 – Jun 2025
Reliance Health
Lagos, Nigeria · Remote
Sales Associate / Customer Success
  • Onboarded mid-market and enterprise businesses onto B2B health plans, contributing to a 100% revenue increase in January 2025.
  • Managed full sales cycle from lead qualification through contract close, consistently securing premium enterprise contracts.
  • Maintained strong post-sale relationships, monitoring renewal timelines and proactively engaging at-risk accounts.
Apr 2023 – May 2024
The Resume Factory
Newark, USA · Remote
Customer Success Manager
  • Achieved #1 customer satisfaction rating across the team.
  • Conducted regular business reviews presenting account progress, insights, and recommendations — resulting in 7 out of 10 clients leaving named public reviews praising service quality.
  • Managed accounts end-to-end: intake, fulfillment, feedback collection, and retention — driving repeat business and referrals.
Capabilities

Skills & Tools

Customer Success
Account Management Onboarding Renewals Upsell & Expansion Business Reviews / QBRs Risk Mitigation NRR
CRM & Tools
HubSpot Zoho CRM Lawmatics Salesforce Monday.com Trello Slack Google Workspace
Soft Skills
Consultative Relationships Cross-functional Collaboration Presentation & Training Problem Solving Proactive Communication Startup Mindset
Let's Connect

Get in Touch

I'm currently open to new opportunities in Customer Success, Account Management, and Client Services. If you're looking for someone who brings energy, precision, and a genuine commitment to client outcomes — I'd love to talk.

Email chiamakaiwade@gmail.com
Phone 09057173828
Location Lagos, Nigeria · Available Remote
LinkedIn linkedin.com/in/chiamaka-o-09850b1